OUR STORE POLICIES
IMPORTANT MUST READS
By placing an order online on our website you , the customer agrees to all terms and conditions implemented on this page above.
By placing an order online on our website, you as the customer accepts all the terms and conditions and therefore excepts the out comes to any queries.
Further advise for bespoke , made to order items can be found on the below links:
www.citizensadvice.org.uk
FAULTY ITEMS
All our items are quality controlled twice under cctv before leaving our workshop. We check for superficial damaged and that any electrical items are working.We may ask for photographic evidence of damage however if the fault is electrical, we ask you to contact us before sending this back and provide proof and the cost of postage. Without out this we can not refund your return postage.
REFUNDS AND RETURNS
Once the producing of our bespoke made to order items have started we can not offer 100% refunds.
This is because all items are made to order, bespoke and personalised to the individual and may not be able to be resold to another customer.
*We allow 48hrs from when the order was placed for the customer to contact us to make us aware they wish to cancel the order.
If this is cancelled within the 48hrs a full refund will be issue.
Please allow 3-5 working days for this. (working days mon-friday).
See cancellation in how to do this.
*Outside the 48hr, production will comence. At this stage a full refund can not be offered, however, dependent on the items demand, we maybe able to offer a 75% refund.
Please also obtain a proof of posting when returning goods because without it no refunds or replacements can be issued if the item gets lost or damaged on return.
The goods must be returned within 30 days of receipt.
CANCELLATIONS
We ask all customer wishing to cancel any orders to email us at :
theheartyartykkuk@hotmail.com.
Please enter in the subject bar
Subject : cancellation and order number.
You will then be contact to confirm the cancellation and refund information.
AFTER RECIEVING
If you have recieved your item and wish to return the order please contact us before to advise of this.
Please refer to refund and return police regard bespoke items.
Please return the item in the condition you received it including the original documents. You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged and returns in its original state.
Once received back yo us this will be assessed on its return. Should this return to our workshop damaged, we reserve the right to refuse a full refund should we have reasonable doubt in the return packaging.
The refund will not include postal fee's and we reserve the right to deduct any credit card or Paypal or Shopify fees that we had been charged in relation to the sale at the time of the order being place.
!! EXPLICIT ITEMS !!
We also supply an Explicit range of product. These are novelty gifts for the light heart and for a humor based client.
Our aim is not to take ourselves to seriously and aim to create all styles of gifts .
Some of our items available on display are rude, crude and so extreme explicit content. Some of the references we use are vulgar, impolite, unholy, and just flat out disgusting and rude.
We do display the warning icon to notify our customer browsing online. If your are sensitive to certain bad language, references to rude behavior and feel you may or can be easily offended , we urge you to not look and scroll past like they do not exist. 😉
If you look and find yourself offended by these products and wish to complain or express your views of such products you are more than welcome to however, I must advise that this will be forwarded to @youwerewarned.com
😆 🤣
We hope you enjoy this items as much as we do whilst making them!
Honesty is the best policy!
Treat others the way you wish to be treated!
Zero tolerance to abusive behaviour!
CUSTOMER SERVICE
EXPECTATIONS
Here at the Hearty arty kk uk, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience.
We will aim to respond to your emails within 3 working days and hope to be able to resolve any issue and answer any queries you may have.
🤔 😊 👍
Now, we kindheartedly must make your aware that we will under NO circumstances tolerate abusive or treating behaviour to or from the customer.
Should our customers feel unhappy in regards to the way they have been spoken too or dealt with, then we kindly ask to contact us via our contact form so this can be looked into.
Our aim is to giving our customers a fair, rewarding and enjoyable shopping experience.
We are also strong believer's in the phrase ' treat others how you wish to be treated'.
Again our aim is to giving our customers a enjoyable shopping experience, however, we kindly advise that should any customer become abusive or rude , they will be responded to in the same manner they are using , including swear words and bad tone.
After 20yrs in various customer service roles, we have learnt the best way to deal with someone is to speak to them how we wish to be spoken to...
....So on that note, if you shout, we shout, if you cry , we cry and if you're happy, we are happy, but if you swear......I assume you get the idea. 🤔 😊 👍
but..... again....this is not what we want here at The Hearty Arty kkuk we only wish to please our customers!